var Component=(()=>{var m=Object.create;var c=Object.defineProperty;var b=Object.getOwnPropertyDescriptor;var f=Object.getOwnPropertyNames;var y=Object.getPrototypeOf,v=Object.prototype.hasOwnProperty;var w=(i,t)=>()=>(t||i((t={exports:{}}).exports,t),t.exports),k=(i,t)=>{for(var n in t)c(i,n,{get:t[n],enumerable:!0})},d=(i,t,n,s)=>{if(t&&typeof t=="object"||typeof t=="function")for(let a of f(t))!v.call(i,a)&&a!==n&&c(i,a,{get:()=>t[a],enumerable:!(s=b(t,a))||s.enumerable});return i};var I=(i,t,n)=>(n=i!=null?m(y(i)):{},d(t||!i||!i.__esModule?c(n,"default",{value:i,enumerable:!0}):n,i)),x=i=>d(c({},"__esModule",{value:!0}),i);var p=w((T,h)=>{h.exports=_jsx_runtime});var N={};k(N,{default:()=>g,frontmatter:()=>r});var e=I(p()),r={title:"Xpertloop Usability Testing",subtitle:"Usability research for an AI platform that turns expert content into interactive chat experiences.",description:"As part of a team project, I collaborated with fellow classmates to conduct in-depth usability testing for Xpertloop. We designed test protocols, recruited participants, analyzed behavior patterns, and delivered actionable insights to help improve the user experience of the platform.",date:"March, 2025",tags:["Real-world Client","AI Startup","Usability Testing","UX Research"],thumbnail:"/images/projects/xpertloop-userbility-testing/thumbnail.png",logo:"/images/projects/xpertloop-userbility-testing/logo.svg",team:["Mai","Minji","Nirmmall","Serena"],role:"UX Researcher",responsibilities:["Planned and conducted usability testing sessions with target users","Developed test scripts, tasks, and interview questions collaboratively","Observed and documented user behaviors and usability issues","Analyzed findings and synthesized key insights as a team","Presented actionable recommendations to improve user experience"],tools:["Figma","Miro","Google Forms","Google Sheets"],theme:"blue",order:2,published:!0,timeline:{start:"January 2025",end:"March 2025"}};function u(i){let t={a:"a",em:"em",h2:"h2",h3:"h3",h4:"h4",hr:"hr",li:"li",p:"p",span:"span",strong:"strong",table:"table",tbody:"tbody",td:"td",th:"th",thead:"thead",tr:"tr",ul:"ul",...i.components},{Badge:n,Opportunities:s,ProjectInfo:a,TaskDetail:o}=t;return n||l("Badge",!0),s||l("Opportunities",!0),a||l("ProjectInfo",!0),o||l("TaskDetail",!0),(0,e.jsxs)(e.Fragment,{children:[(0,e.jsx)(a,{theme:r.theme,role:r.role,responsibilities:r.responsibilities,team:r.team,timeline:r.timeline,tools:r.tools}),` `,(0,e.jsx)(t.hr,{}),` `,(0,e.jsxs)(t.h2,{id:"study-overview",children:[(0,e.jsx)(t.a,{className:"anchor",href:"#study-overview",children:(0,e.jsx)(t.span,{className:"icon icon-link"})}),"Study Overview"]}),` `,(0,e.jsxs)(t.h3,{id:"about-xpertloop",children:[(0,e.jsx)(t.a,{className:"anchor",href:"#about-xpertloop",children:(0,e.jsx)(t.span,{className:"icon icon-link"})}),"About Xpertloop"]}),` `,(0,e.jsx)(t.p,{children:"An innovative AI startup that helps experts share their knowledge by turning their books and articles into an interactive AI, allowing audiences to engage with them directly."}),` `,(0,e.jsxs)(t.h3,{id:"problem--objectives",children:[(0,e.jsx)(t.a,{className:"anchor",href:"#problem--objectives",children:(0,e.jsx)(t.span,{className:"icon icon-link"})}),"Problem & Objectives"]}),` `,(0,e.jsxs)(t.h4,{id:"problem",children:[(0,e.jsx)(t.a,{className:"anchor",href:"#problem",children:(0,e.jsx)(t.span,{className:"icon icon-link"})}),"Problem"]}),` `,(0,e.jsx)(t.p,{children:"Xpertloop has struggled with low user adoption and engagement even after six months of launch. The founding team wants to identify the root causes of these challenges."}),` `,(0,e.jsxs)(t.h4,{id:"objectives",children:[(0,e.jsx)(t.a,{className:"anchor",href:"#objectives",children:(0,e.jsx)(t.span,{className:"icon icon-link"})}),"Objectives"]}),` `,(0,e.jsxs)(t.ul,{children:[` `,(0,e.jsx)(t.li,{children:"To understand the users' general attitude and behaviors of using AI tools in order to benchmark with Xpertloop."}),` `,(0,e.jsx)(t.li,{children:"To understand users' approach in seeking personal/professional guidance."}),` `,(0,e.jsx)(t.li,{children:"To understand the discoverability of Xpertloop through the LinkedIn post."}),` `,(0,e.jsx)(t.li,{children:"To identify friction points during onboarding, website navigation and engagement of the platform"}),` `,(0,e.jsx)(t.li,{children:"To measure user satisfaction with Xpertloop."}),` `]}),` `,(0,e.jsxs)(t.h3,{id:"research-questions",children:[(0,e.jsx)(t.a,{className:"anchor",href:"#research-questions",children:(0,e.jsx)(t.span,{className:"icon icon-link"})}),"Research Questions"]}),` `,(0,e.jsxs)(t.table,{children:[(0,e.jsx)(t.thead,{children:(0,e.jsxs)(t.tr,{children:[(0,e.jsx)(t.th,{children:(0,e.jsx)(t.strong,{children:"Study Focus Areas"})}),(0,e.jsx)(t.th,{children:(0,e.jsx)(t.strong,{children:"Research Questions"})})]})}),(0,e.jsxs)(t.tbody,{children:[(0,e.jsxs)(t.tr,{children:[(0,e.jsx)(t.td,{children:(0,e.jsx)(t.strong,{children:"Entry Point"})}),(0,e.jsx)(t.td,{children:"How easily and successfully do users discover Xpertloop through a manufactured entry point on LinkedIn, and how desirable is the link to click through?"})]}),(0,e.jsxs)(t.tr,{children:[(0,e.jsx)(t.td,{children:(0,e.jsx)(t.strong,{children:"Onboarding"})}),(0,e.jsx)(t.td,{children:"What challenges do users face during sign-up, login, and their initial interactions with the landing page?"})]}),(0,e.jsxs)(t.tr,{children:[(0,e.jsx)(t.td,{children:(0,e.jsx)(t.strong,{children:"Navigation & Engagement"})}),(0,e.jsx)(t.td,{children:"What pain points do users experience when navigating the platform and interacting with its core AI conversation features?"})]}),(0,e.jsxs)(t.tr,{children:[(0,e.jsx)(t.td,{children:(0,e.jsx)(t.strong,{children:"User Behavior & Attitude"})}),(0,e.jsx)(t.td,{children:"How do users typically engage with generative AI tools like ChatGPT and Claude, and what alternative methods do they use for seeking advice or support in daily life?"})]})]})]}),` `,(0,e.jsxs)(t.h3,{id:"recruitment--methodology",children:[(0,e.jsx)(t.a,{className:"anchor",href:"#recruitment--methodology",children:(0,e.jsx)(t.span,{className:"icon icon-link"})}),"Recruitment & Methodology"]}),` `,(0,e.jsxs)(t.h4,{id:"participants-profile",children:[(0,e.jsx)(t.a,{className:"anchor",href:"#participants-profile",children:(0,e.jsx)(t.span,{className:"icon 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`,(0,e.jsxs)(t.h4,{id:"research-methodology",children:[(0,e.jsx)(t.a,{className:"anchor",href:"#research-methodology",children:(0,e.jsx)(t.span,{className:"icon icon-link"})}),"Research Methodology"]}),` `,(0,e.jsxs)(t.ul,{children:[` `,(0,e.jsx)(t.li,{children:(0,e.jsx)(t.strong,{children:"Moderated usability testing"})}),` `,(0,e.jsx)(t.li,{children:"15 minutes- qualitative interview"}),` `,(0,e.jsx)(t.li,{children:"45 minutes- usability & comprehension test"}),` `]}),` `,(0,e.jsx)(t.hr,{}),` `,(0,e.jsxs)(t.h2,{id:"research-findings",children:[(0,e.jsx)(t.a,{className:"anchor",href:"#research-findings",children:(0,e.jsx)(t.span,{className:"icon icon-link"})}),"Research Findings"]}),` `,(0,e.jsxs)(t.h3,{id:"what-worked-well",children:[(0,e.jsx)(t.a,{className:"anchor",href:"#what-worked-well",children:(0,e.jsx)(t.span,{className:"icon icon-link"})}),"What Worked Well"]}),` `,(0,e.jsxs)(t.ul,{children:[` `,(0,e.jsxs)(t.li,{children:["Despite some usability, discoverability issues found in the LinkedIn post, ",(0,e.jsx)(t.strong,{children:"LinkedIn was one of the suitable entry points for Xpertloop"}),", because 4/8 participants use Linkedin as a source for personal development and professional guidance."]}),` `,(0,e.jsxs)(t.li,{children:[(0,e.jsx)(t.strong,{children:'"All" button and "Email Feedback"'})," were correctly interpreted by participants."]}),` `,(0,e.jsxs)(t.li,{children:[(0,e.jsx)(t.strong,{children:"Participants appreciate AI's structured responses"})," using bullet points, emoji. They also like how AI asked for more information before providing answers."]}),` `,(0,e.jsxs)(t.li,{children:[(0,e.jsx)(t.strong,{children:"Log out"})," was smooth."]}),` `]}),` `,(0,e.jsxs)(t.h3,{id:"tldr",children:[(0,e.jsx)(t.a,{className:"anchor",href:"#tldr",children:(0,e.jsx)(t.span,{className:"icon icon-link"})}),"TL;DR"]}),` `,(0,e.jsxs)(t.p,{children:["The study revealed two major findings: 1) Issues with the ",(0,e.jsx)(t.strong,{children:"Product Concept"})," and its value, and 2) ",(0,e.jsx)(t.strong,{children:"Interface Usability Problems"}),"."]}),` `,(0,e.jsxs)(t.h4,{id:"product-concept",children:[(0,e.jsx)(t.a,{className:"anchor",href:"#product-concept",children:(0,e.jsx)(t.span,{className:"icon icon-link"})}),"Product Concept"]}),` `,(0,e.jsxs)(t.ul,{children:[` `,(0,e.jsxs)(t.li,{children:[(0,e.jsx)(t.strong,{children:"Entry Link Skepticism"}),": Participants questioned the credibility of the LinkedIn entry link."]}),` `,(0,e.jsxs)(t.li,{children:[(0,e.jsx)(t.strong,{children:"Branding Confusion"}),': Many struggled to distinguish Xpertloop from "The Other F Word," with some even mistaking the latter as the product name.']}),` `,(0,e.jsxs)(t.li,{children:[(0,e.jsx)(t.strong,{children:"Content-Specific Limitations"}),": Users not deeply invested in the author or the specific content topic found little added value in Xpertloop compared to general-purpose AI chatbots like ChatGPT, resulting in lower engagement with the AI chat experience."]}),` `]}),` `,(0,e.jsxs)(t.h4,{id:"interface-usability",children:[(0,e.jsx)(t.a,{className:"anchor",href:"#interface-usability",children:(0,e.jsx)(t.span,{className:"icon icon-link"})}),"Interface Usability"]}),` `,(0,e.jsxs)(t.ul,{children:[` `,(0,e.jsxs)(t.li,{children:[(0,e.jsx)(t.strong,{children:"Onboarding Gaps"}),": Without clear onboarding, users failed to grasp the product concept that Xpertloop is powered by a book / content creator."]}),` `,(0,e.jsxs)(t.li,{children:[(0,e.jsx)(t.strong,{children:"Navigation Challenges"}),": An unclear layout, confusing information hierarchy, and ambiguous wording made navigating the interface difficult."]}),` `]}),` `,(0,e.jsxs)(t.h3,{id:"rating-scales",children:[(0,e.jsx)(t.a,{className:"anchor",href:"#rating-scales",children:(0,e.jsx)(t.span,{className:"icon icon-link"})}),"Rating Scales"]}),` `,(0,e.jsxs)(t.table,{children:[(0,e.jsx)(t.thead,{children:(0,e.jsxs)(t.tr,{children:[(0,e.jsx)(t.th,{children:(0,e.jsx)(t.strong,{children:"Severity Rating"})}),(0,e.jsx)(t.th,{children:(0,e.jsx)(t.strong,{children:"Definition"})})]})}),(0,e.jsxs)(t.tbody,{children:[(0,e.jsxs)(t.tr,{children:[(0,e.jsx)(t.td,{children:(0,e.jsx)(n,{variant:"red",children:"Unusable"})}),(0,e.jsx)(t.td,{children:"The user either is not able to or will not want to use a particular part of the product because of the way that the product has been designed and implemented."})]}),(0,e.jsxs)(t.tr,{children:[(0,e.jsx)(t.td,{children:(0,e.jsx)(n,{variant:"orange",children:"Severe"})}),(0,e.jsx)(t.td,{children:"The user will probably use or attempt to use the product, but will be severely limited in their ability to do so. The user will have great difficulty working around the problem."})]}),(0,e.jsxs)(t.tr,{children:[(0,e.jsx)(t.td,{children:(0,e.jsx)(n,{variant:"yellow",children:"Moderate"})}),(0,e.jsx)(t.td,{children:"The user will be able to use the product in most cases but will need to make some moderate effort to get around the problem."})]}),(0,e.jsxs)(t.tr,{children:[(0,e.jsx)(t.td,{children:(0,e.jsx)(n,{variant:"green",children:"Irritant"})}),(0,e.jsx)(t.td,{children:"The problem occurs only intermittently, can be circumvented easily, or depends on a standard outside the product's boundaries. It could also be a cosmetic issue."})]})]})]}),` `,(0,e.jsxs)(t.table,{children:[(0,e.jsx)(t.thead,{children:(0,e.jsxs)(t.tr,{children:[(0,e.jsx)(t.th,{children:(0,e.jsx)(t.strong,{children:"Impact Rating"})}),(0,e.jsx)(t.th,{children:(0,e.jsx)(t.strong,{children:"Definition"})})]})}),(0,e.jsxs)(t.tbody,{children:[(0,e.jsxs)(t.tr,{children:[(0,e.jsx)(t.td,{children:(0,e.jsx)(n,{variant:"red",children:"High"})}),(0,e.jsx)(t.td,{children:"Users hesitate to use the platform, leading to potential dropouts."})]}),(0,e.jsxs)(t.tr,{children:[(0,e.jsx)(t.td,{children:(0,e.jsx)(n,{variant:"yellow",children:"Mid"})}),(0,e.jsx)(t.td,{children:"The layout increases cognitive load, requiring extra effort from users."})]}),(0,e.jsxs)(t.tr,{children:[(0,e.jsx)(t.td,{children:(0,e.jsx)(n,{variant:"green",children:"Low"})}),(0,e.jsx)(t.td,{children:"Users can access the functionality but find it unclear."})]})]})]}),` `,(0,e.jsx)(o,{progressStep:0,sectionType:"Product Concept",sectionRating:"Unusable",sectionTitle:"Participants are skeptical about the entry link and product credibility.",sectionDescription:["(8/8) successfully discovered and clicked the link, but (4/8) hesitated due to concerns about credibility, product understanding, and source authenticity.","(3/8) participants clicked on the author\u2019s profile to verify credibility.","Some participants explicitly reported that they only clicked it because they were in a testing scenario."],recommendations:["Consider changing the domain.","Add clear explanation with visual cues of Xpertloop\u2019s purpose and product value.","Provide enough details about the content creator.","Make the content succinct, provide visual cues to enhance readability and scannability."],userQuotes:['"I have some hesitation whether this link is a scam or not because this article doesn\u2019t give much details about what it does and how it looks.." - P1',`" I want to see the product itself, what's the solution, whats the product and the company. Now I have to sign up and give my information to them." - P3`],imageSrc:"/images/projects/xpertloop-userbility-testing/task-1.png",theme:r.theme}),` `,(0,e.jsx)(o,{progressStep:1,sectionType:"Product Concept",sectionRating:"Severe",sectionTitle:"The text overload on the first view failed to onboard users.",sectionDescription:["(3/8) Several participants described the initial screen as overly text-heavy and overwhelming.","Unlike other AI chatbots that use a concise welcome message, Xpertloop immediately initiates the conversation\u2014overwhelming users and feeling abrupt, which hinders onboarding and reduces engagement."],recommendations:["Implement a skippable, interactive onboarding flow to clearly communicate the product's purpose.","Replace the lengthy onboarding text with a concise, engaging welcome message."],userQuotes:[`"This is overwhelming amount of text. 'Hey, what's your New Year's resolution?' would be a much better start." - P1`,`"I\u2019m not sure how this works\u2014I don't even know what 'the other F word' refers to." - P8`],imageSrc:"/images/projects/xpertloop-userbility-testing/task-2.png",theme:r.theme}),` `,(0,e.jsx)(o,{progressStep:1,sectionType:"Usability Issue",sectionRating:"Moderate",sectionTitle:"Participants have different understandings on landing page elements.",sectionDescription:['(7/8) participants were confused about the meaning of "The Other F Word" and its image.',{text:'(4/8) participants misinterpreted "Start New Guide"',subItems:["3 interpreted as user tutorial","1 interpreted as button to generate a guide or plan for goal"]},"The red button color made participants hesitant to click."],recommendations:['Consider replacing "The Other F Word" and its image with Xpertloop to better align with the product identity.','Change "Start New Guide" to "Start New Chat".','Adjust the color of "Start new guide" to a neutral tone.'],userQuotes:[`"I feel that \u201CThe Other F Word\u201D is not representing the tool, and doesn't tell anything about the tool" - P1`,'"I would expect it to be a logo, but now I am confused what this is" - P8'],imageSrc:"/images/projects/xpertloop-userbility-testing/task-3.png",theme:r.theme}),` `,(0,e.jsx)(o,{progressStep:1,sectionType:"Usability Issue",sectionRating:"Moderate",sectionTitle:"Participants didn't know where to focus first on the 'Start New Guide' page.",sectionDescription:["(3/8) participants described the layout as cluttered, with no clear focal point or visual hierarchy.","(4/8) found book-related prompts out of context and disconnected from personal goals, leaving them unsure how the author's material fit into their AI conversation.","(5/8) struggled to differentiate the grey pre-made prompts from the white boxes."],recommendations:["Consider shifting the focus to the main chat box by emphasizing the placeholder text that explains the product's purpose.","Use additional spacing, clear section headings, and reduce on-screen content to enhance visual hierarchy."],userQuotes:['"What is the difference between the grey area and the white boxes?" - P1',`"There are so many elements, I feel overwhelmed and don't know where to look first." - P8`],imageSrc:"/images/projects/xpertloop-userbility-testing/task-4.png",theme:r.theme}),` `,(0,e.jsx)(o,{progressStep:2,sectionType:"Usability Issue",sectionRating:"Moderate",sectionTitle:"Participants desired more concise, actionable AI responses.",sectionDescription:["(3/8) found AI responses too lengthy.","(2/8) found AI responses too generic and wanted more concrete and actionable plans.","Short chats feel generic, while longer ones provide tailored advice."],recommendations:["Refine prompt engineering to enable AI agent to:","- adapt quickly to user context rather than requiring prolonged chat.","- give faster, more structured recommendations that feel immediately useful."],userQuotes:['"Why do I have to read this much before I get to the solution. I want to drop out" - P3','"I feel like the chat is not tailored to my goal. The questions AI is asking me back is less relevant" - P1'],imageSrc:"/images/projects/xpertloop-userbility-testing/task-5.png",theme:r.theme}),` `,(0,e.jsx)(o,{progressStep:2,sectionType:"Usability Issue",sectionRating:"Unusable",sectionTitle:"Participants were confused by the \u201C+\u201D icon for URL attachment.",sectionDescription:["(8/8) failed to attach a URL using the \u201C+\u201D icon;","(2/8) even thought it started a new conversation.","Users expected to paste URLs directly rather than upload them.","Uploading is generally associated with images, documents, or files, not links."],recommendations:["Allow direct URL input in the chatbox.","Consider replacing the \u201C+\u201D icon with a more intuitive file upload icon."],userQuotes:["\u201CIt's confusing. What's the difference between just pasting the link in the chatbox?\u201D \u2013 P3","\u201CThe + icon is confusing. It would be better if there was a \u2018clip\u2019 icon instead.\u201D \u2013 P5"],imageSrc:"/images/projects/xpertloop-userbility-testing/task-6.png",theme:r.theme}),` `,(0,e.jsx)(o,{progressStep:3,sectionType:"Branding Issue",sectionRating:"Severe",sectionTitle:"Unclear entry point and weak Xpertloop branding creates confusion and hinders brand recall and revisit.",sectionDescription:["(6/8) Participants were unable to recall \u201CXpertloop\u201D as the product name during the revisit task.","(5/8) mentioned that they would rely on bookmarks to return to the website if the tool\u2019s first impression was compelling."],recommendations:["Strengthen branding by using a consistent logo and clearly communicating the product name.","Consider adding a dedicated entry point at xpertloop.ai."],userQuotes:["\u201CChatGPT and Claude are easier to remember. This one I came across some random article on LinkedIn and it's not impressive so I don't remember.\u201D \u2013 P3","\u201CI want to see a clear branding of the product. Not sure if the book is the product.\u201D \u2013 P4"],imageSrc:"/images/projects/xpertloop-userbility-testing/task-7.png",theme:r.theme}),` `,(0,e.jsxs)(t.h3,{id:"oppotunity",children:[(0,e.jsx)(t.a,{className:"anchor",href:"#oppotunity",children:(0,e.jsx)(t.span,{className:"icon icon-link"})}),"Oppotunity"]}),` `,(0,e.jsx)(s,{title:"Participants use different AI tools for specific needs, suggesting that Xpertloop\u2019s niche focus presents a unique market opportunity.",points:["(8/8) participants reported uses generative AI on a daily basis - having Chatgpt as the most popular gen AI tool. ","(4/8) participants mentioned using other generative AI tools for setting up personal plans, achieving a more natural tone of voice, or summarizing lectures."],quote:'"I use Gemini to ask some questions or help me find good restaurants in the area and setting up plans."',theme:r.theme}),` `,(0,e.jsx)(t.hr,{}),` `,(0,e.jsxs)(t.h2,{id:"next-steps",children:[(0,e.jsx)(t.a,{className:"anchor",href:"#next-steps",children:(0,e.jsx)(t.span,{className:"icon icon-link"})}),"Next Steps"]}),` `,(0,e.jsxs)(t.table,{children:[(0,e.jsx)(t.thead,{children:(0,e.jsxs)(t.tr,{children:[(0,e.jsx)(t.th,{children:(0,e.jsx)(t.strong,{children:"Severity"})}),(0,e.jsx)(t.th,{children:(0,e.jsx)(t.strong,{children:"Impact"})}),(0,e.jsx)(t.th,{children:(0,e.jsx)(t.strong,{children:"Issue"})}),(0,e.jsx)(t.th,{children:(0,e.jsx)(t.strong,{children:"Recommendation"})})]})}),(0,e.jsxs)(t.tbody,{children:[(0,e.jsxs)(t.tr,{children:[(0,e.jsx)(t.td,{children:(0,e.jsx)(n,{variant:"red",children:"Unusable"})}),(0,e.jsx)(t.td,{children:(0,e.jsx)(n,{variant:"red",children:"High"})}),(0,e.jsx)(t.td,{children:"Entry link appears untrustworthy."}),(0,e.jsx)(t.td,{children:"Change the URL domain to enhance credibility."})]}),(0,e.jsxs)(t.tr,{children:[(0,e.jsx)(t.td,{children:(0,e.jsx)(n,{variant:"orange",children:"Severe"})}),(0,e.jsx)(t.td,{children:(0,e.jsx)(n,{variant:"orange",children:"Mid"})}),(0,e.jsx)(t.td,{children:"Text overload on first view hinders onboarding."}),(0,e.jsx)(t.td,{children:"Implement an interactive onboarding flow either before sign-up to clearly convey the product's purpose and value."})]}),(0,e.jsxs)(t.tr,{children:[(0,e.jsx)(t.td,{children:(0,e.jsx)(n,{variant:"yellow",children:"Moderate"})}),(0,e.jsx)(t.td,{children:(0,e.jsx)(n,{variant:"red",children:"High"})}),(0,e.jsx)(t.td,{children:'Users confuse "The Other F Word" with the product name.'}),(0,e.jsx)(t.td,{children:"Separate it from Xpertloop branding and clearly label it as content-specific."})]}),(0,e.jsxs)(t.tr,{children:[(0,e.jsx)(t.td,{children:(0,e.jsx)(n,{variant:"orange",children:"Severe"})}),(0,e.jsx)(t.td,{children:(0,e.jsx)(n,{variant:"red",children:"High"})}),(0,e.jsx)(t.td,{children:'Confusing "Start New Guide" button'}),(0,e.jsx)(t.td,{children:'Rename it "Start New Chat" and change the button variant to a neutral tone.'})]}),(0,e.jsxs)(t.tr,{children:[(0,e.jsx)(t.td,{children:(0,e.jsx)(n,{variant:"yellow",children:"Moderate"})}),(0,e.jsx)(t.td,{children:(0,e.jsx)(n,{variant:"orange",children:"Mid"})}),(0,e.jsx)(t.td,{children:'"Start New Guide" page is visually overwhelming'}),(0,e.jsx)(t.td,{children:"Reduce on-screen content with better spacing and white space; refine copy for clarity."})]}),(0,e.jsxs)(t.tr,{children:[(0,e.jsx)(t.td,{children:(0,e.jsx)(n,{variant:"yellow",children:"Moderate"})}),(0,e.jsx)(t.td,{children:(0,e.jsx)(n,{variant:"red",children:"High"})}),(0,e.jsx)(t.td,{children:"Users desire actionable plans immediately in AI response."}),(0,e.jsx)(t.td,{children:"Refine prompt engineering to deliver concise, actionable responses faster."})]}),(0,e.jsxs)(t.tr,{children:[(0,e.jsx)(t.td,{children:(0,e.jsx)(n,{variant:"red",children:"Unusable"})}),(0,e.jsx)(t.td,{children:(0,e.jsx)(n,{variant:"green",children:"Low"})}),(0,e.jsx)(t.td,{children:"Confusing URL attachment feature"}),(0,e.jsx)(t.td,{children:"Allow direct URL input in the chatbox."})]}),(0,e.jsxs)(t.tr,{children:[(0,e.jsx)(t.td,{children:(0,e.jsx)(n,{variant:"red",children:"Unusable"})}),(0,e.jsx)(t.td,{children:(0,e.jsx)(n,{variant:"green",children:"Low"})}),(0,e.jsx)(t.td,{children:"Undiscoverable 'Chat Download' button"}),(0,e.jsx)(t.td,{children:"Make the button sticky in the top right corner."})]}),(0,e.jsxs)(t.tr,{children:[(0,e.jsx)(t.td,{children:(0,e.jsx)(n,{variant:"green",children:"Irritant"})}),(0,e.jsx)(t.td,{children:(0,e.jsx)(n,{variant:"green",children:"Low"})}),(0,e.jsx)(t.td,{children:'Unclear "ALL" button label'}),(0,e.jsx)(t.td,{children:'Rename it to "My Chats" for clarity.'})]}),(0,e.jsxs)(t.tr,{children:[(0,e.jsx)(t.td,{children:(0,e.jsx)(n,{variant:"green",children:"Irritant"})}),(0,e.jsx)(t.td,{children:(0,e.jsx)(n,{variant:"green",children:"Low"})}),(0,e.jsx)(t.td,{children:"Users can struggle to find specific chats in a long list of 'Recent' chats."}),(0,e.jsx)(t.td,{children:"Add a search chat functionality."})]}),(0,e.jsxs)(t.tr,{children:[(0,e.jsx)(t.td,{children:(0,e.jsx)(n,{variant:"orange",children:"Severe"})}),(0,e.jsx)(t.td,{children:(0,e.jsx)(n,{variant:"red",children:"High"})}),(0,e.jsx)(t.td,{children:"Weak brand recall"}),(0,e.jsx)(t.td,{children:"Strengthen branding and ensure the product name is clearly communicated."})]})]})]}),` `,(0,e.jsx)(t.p,{children:(0,e.jsx)(t.em,{children:"The order is based on the user journey."})}),` `,(0,e.jsx)(t.hr,{}),` `,(0,e.jsxs)(t.h2,{id:"reflections",children:[(0,e.jsx)(t.a,{className:"anchor",href:"#reflections",children:(0,e.jsx)(t.span,{className:"icon icon-link"})}),"Reflections"]}),` `,(0,e.jsx)(t.p,{children:"If we were to run it again, we'd like to:"}),` `,(0,e.jsxs)(t.ul,{children:[` `,(0,e.jsxs)(t.li,{children:[(0,e.jsx)(t.strong,{children:"Allocate"})," more time to the participants to engage and interact with AI"]}),` `,(0,e.jsxs)(t.li,{children:[(0,e.jsx)(t.strong,{children:"Expand"})," participant pool by recruiting diverse group across age, experience levels, and AI familiarity."]}),` `,(0,e.jsxs)(t.li,{children:[(0,e.jsx)(t.strong,{children:"Include"})," the participants who are familiar or read the book 'The Other F Word'"]}),` `,(0,e.jsxs)(t.li,{children:[(0,e.jsx)(t.strong,{children:"Be prepared"})," for all the cases when the test doesn't go as planned"]}),` `,(0,e.jsxs)(t.li,{children:[(0,e.jsx)(t.strong,{children:"Collect"})," System Usability Score(SUS) ratings as post-interview questionnaire."]}),` `]})]})}function g(i={}){let{wrapper:t}=i.components||{};return t?(0,e.jsx)(t,{...i,children:(0,e.jsx)(u,{...i})}):u(i)}function l(i,t){throw new Error("Expected "+(t?"component":"object")+" `"+i+"` to be defined: you likely forgot to import, pass, or provide it.")}return x(N);})(); 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